Two thousand four hundred sixty-four (2,464) mall guards, housekeepers, tenants, managers and other personnel attended SM Malls’ quarterly seminar on “Caring for Special Customers” from October 2 to November 18, 2009.
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| Participants of the sensitivity training |
As an important component of “SM Cares” program, SM Supermalls conducts this series of seminars twice a year for each of their malls. It covers handling customers with different disabilities. Aside from ASP, SM Committee on Disability Affairs (SM CDA) invites speakers from United Architects of the Philippines, Downs Syndrome Association of the Philippines, ADHD Society of the Philippines, and Southeast Asian Institute for the Deaf.
This year, SM CDA, headed by Autism Angel Engr. Bien Mateo, produced an AVP entitled “The Heart of SM.” The AVP chronicles how SM’s special customer care started from a lost teen-ager with autism to their current award-winning and internationally recognized PWD-friendly malls. Whenever shown to SM frontliners and employees, the AVP never fails to touch their hearts and make them proud of SM’s efforts for the PWD sector.
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| Our SM frontliners |
The latest round of seminars covered SM Pasig, SM Clark, SM Molino, SM Megamall, SM Bacoor, SM Marilao, SM Dasmariñas, SM Rosario, SM Sta Mesa, SM North EDSA, SM Manila, SM Marikina, SM San Lazaro, SM Cubao/Makati, and SM Harrison Plaza.
ASP sent speakers who were among those who attended ASP’s speakers training on SM Orientation conducted last August 8, 2009 by ASP National President Dang Koe: ASP National Vice-President Grace Adviento, Board Trustee Peng So Trustee, Trustee and Bacoor Chapter President Jan Peña, Marikina Chapter President Alex Cabason Jr., and Dang Koe. They all used the updated “standardized but personalized” PowerPoint presentation developed by Dang Koe.
SM North EDSA Mall Manager Architect Renee C. Bacani summed up the usual feedback on “Understanding Shoppers with AutiSM” – “it is amazing how a talk can both be amusing and touching.”
ASP hopes that by touching the hearts of more than 16,000 SM personnel to date, it will create more ripples for better understanding of persons with autism.
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